FAQ

Answers to frequently asked questions.

Login

  • How do I log in to Chainels?
    Desktop-tab:
    1. In your browser, go to www.chainels.com.
    2. Click on Login at the top-right of the screen.
    3. Enter your email address and password, and click on Log in.

    ----Tip----

    Would you like to start using the Chainels platform? Contact your community management for access.

    ----End Tip----

    end Desktop-tab
    iOS:
    1. Go to the App Store.
    2. Search for Chainels.
    3. Click on Download.
    4. After the installation has been completed, click on Open, and enter the email address and password of your Chainels account to log in.

    ----Tip----

    Would you like to start using the Chainels platform? Contact your community management for access.

    ----End Tip----

    end iOS
    Android:
    1. Go to the Play Store.
    2. Search for Chainels.
    3. Click on Download.
    4. After the installation has been completed, click on Open, and enter the email address and password of your Chainels account to log in.

    ----Tip----

    Would you like to start using the Chainels platform? Contact your community management for access.

    ----End Tip----

    end Android
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  • On which devices can I use the Chainels app?

    The app is available for all Apple (minimum required version iOS 10) and Android (minimum required version 5.0 - Lollipop) devices.

    >> Read more

Account & Profile

  • I forgot my password, how can I reset it?
    Desktop-tab:
    1. In your browser, go to www.chainels.com.
    2. Click on Login at the top-right of the screen.
    3. Click on Forgot Password at the bottom.
    4. Enter the email address of your Chainels account and click on Send.
    5. You will receive an email from Chainels to reset your password. Click on the link in the email in order to set a new password.

    ----Tip----

    If you do not receive an email within 5 minutes, please check your spam folder.

    ----End Tip----

    end Desktop-tab
    iOS:
    1. Go to the Chainels app.
    2. Click on Forgot password.
    3. Enter the email address of your Chainels account and click on Request.
    4. You will receive an email from Chainels to reset your password. Click on the link in the email in order to set a new password.

    ----Tip----

    If you do not receive an email within 5 minutes, please check your spam folder.

    ----End Tip----

    end iOS
    Android:
    1. Go to the Chainels app.
    2. Click on Forgot password.
    3. Enter the email address of your Chainels account and click on Send.
    4. You will receive an email from Chainels to reset your password. Click on the link in the email in order to set a new password.

    ----Tip----

    If you do not receive an email within 5 minutes, please check your spam folder.

    ----End Tip----

    end Android
    >> Read more