FAQ

Answers to frequently asked questions.

Login & Sign-up

  • How do I log in?
    Desktop:
    1. In your browser, go to www.chainels.com.
    2. Click on Login at the top-right of the page.
    3. Fill in your email address and password, and click on Log in.

    ----Tip----

    Would you like to start using the platform? Contact your community management for access.

    ----End Tip----

    iOS:
    1. Go to the App Store.
    2. Search for Chainels.
    3. Click on Download.
    4. After the installation has been completed, click on Open.
    5. Fill in your email address and password, and click on Log in.

    ----Tip----

    Would you like to start using the platform? Contact your community management for access.

    ----End Tip----

    Android:
    1. Go to the Play Store.
    2. Search for Chainels.
    3. Click on Download.
    4. After the installation has been completed, click on Open.
    5. Fill in your email address and password, and click on Log in.

    ----Tip----

    Would you like to start using the platform? Contact your community management for access.

    ----End Tip----

    >> Read more
  • On which devices can I use the app?

    The app is available for all Apple (minimum required version iOS 10) and Android (minimum required version 5.0 - Lollipop) devices.

    >> Read more

Account & Profile

  • I forgot my password, how do I reset it?
    Desktop:
    1. In your browser, go to www.chainels.com.
    2. Click on Login at the top-right of the page.
    3. Click on Forgot Password? below the Log in button.
    4. Enter the email address of your Chainels account and click on Send.
    5. You will receive an email from Chainels to reset your password. Click on the link in the email in order to set a new password.

    ----Tip----

    If you do not receive an email within 5 minutes, please check your spam folder.

    ----End Tip----

    iOS:
    1. Go to the Chainels app.
    2. Click on Forgot password.
    3. Enter the email address of your Chainels account and click on Request.
    4. You will receive an email from Chainels to reset your password. Click on the link in the email in order to set a new password.

    ----Tip----

    If you do not receive an email within 5 minutes, please check your spam folder.

    ----End Tip----

    Android:
    1. Go to the Chainels app.
    2. Click on Forgot password.
    3. Enter the email address of your Chainels account and click on Send.
    4. You will receive an email from Chainels to reset your password. Click on the link in the email in order to set a new password.

    ----Tip----

    If you do not receive an email within 5 minutes, please check your spam folder.

    ----End Tip----

    >> Read more